A prominent Indian Information Technology firm, Infosys Ltd announced the launch of its Customer Experience Suite for Salesforce, aiming to help enterprises scale AI-driven digital workforces and enhance customer experiences. The solution is designed to enable real-time decision-making and deliver personalized experiences.
The suite, built on Infosys Topaz™, an AI-first platform, integrates with Salesforce’s generative and agentic AI capabilities to automate processes across sales, service, and employee support, the company said. The solutions are designed to enable real-time decision-making, deliver personalized experiences, and improve operational efficiency while maintaining compliance with ethical and regulatory standards.
Infosys said its Agentforce solutions have already delivered results for clients. For instance, a leading research institute used Agentforce SDR to streamline its sales process, reducing response times and inefficiencies. Similarly, a major media company leveraged the platform to cut transactional inquiries and case-handling time, boosting customer satisfaction.
“Agentic AI is redefining how enterprises operate,” said Dinesh Rao, EVP and Chief Delivery Officer at Infosys. “Through our collaboration with Salesforce, we are empowering businesses to unlock sustainable growth and enhance productivity in an AI-powered world.”
Fluido, an Infosys subsidiary, has also supported clients such as VTT, a European research organization, in deploying Agentforce solutions to automate lead management and free staff for strategic work.
Phil Samenuk, SVP of Global Alliances at Salesforce, said the partnership enables faster adoption of agentic AI solutions at scale.
Infosys, with over 320,000 employees in 59 countries, provides digital services and consulting focused on cloud, AI, and agile operations.
